I am an owner and had taken a CPMS plan from NoBroker.com. Details =(CPPUN13774 || Owner || Papiya Debnath). Paid 6000/- for the same.
I have faced several issues in last 3 months:
1. Point Of Contact is not available to pick up the call when needed, even after promising they will call I don't get a call in urgent matters.
2. Need to follow up at least 20 times before getting something done which is part of the CPMS plan. Ex: I had booked an inspection appointment but nobody came to do the Survey on the confirmed day or after that even when I called at least 10 times. I had to complain on Twitter to get the survey done for my home. Proof: https://twitter.com/pdtmp/status/[protected]
3. Latest, they are not providing the rent & the deposit they collected from the tenant though as per their plan they were to provide it to me by 10th of the month. I have email messages where this is all agreed mutually.
4. Complaining/escalating about any of these doesn't work through their escalation management team or customer care. Proof: Ticket #14183001, Ticket #14183003.
I am waiting for a long time now and fed up with their Service. I would like to cancel my CPMS subscription with NoBroker. I need them to refund my money:
The deposit provided by the tenant - 30, 000/-
The Rent provided by the tenant for the month of November - 21996/- (The rent is 23400/- which after deducting 6% of NoBroker charges becomes 21996/- for the owner)
It has been very much frustrating/mentally tiring process for me to follow up and waiting for response and nobody listens/responds. This is harming my well-being and damaging my health.
Please help me in getting refund from NoBroker and restore my mental peace and health. Was this information helpful? | 
