[Resolved]  Nobroker — Rent & Deposit Payment not received by Owner

I am an owner and had taken a CPMS plan from NoBroker.com. Details =(CPPUN13774 || Owner || Papiya Debnath). Paid 6000/- for the same.

I have faced several issues in last 3 months:

1. Point Of Contact is not available to pick up the call when needed, even after promising they will call I don't get a call in urgent matters.

2. Need to follow up at least 20 times before getting something done which is part of the CPMS plan. Ex: I had booked an inspection appointment but nobody came to do the Survey on the confirmed day or after that even when I called at least 10 times. I had to complain on Twitter to get the survey done for my home. Proof: https://twitter.com/pdtmp/status/[protected]

3. Latest, they are not providing the rent & the deposit they collected from the tenant though as per their plan they were to provide it to me by 10th of the month. I have email messages where this is all agreed mutually.

4. Complaining/escalating about any of these doesn't work through their escalation management team or customer care. Proof: Ticket #14183001, Ticket #14183003.

I am waiting for a long time now and fed up with their Service. I would like to cancel my CPMS subscription with NoBroker. I need them to refund my money:

The deposit provided by the tenant - 30, 000/-
The Rent provided by the tenant for the month of November - 21996/- (The rent is 23400/- which after deducting 6% of NoBroker charges becomes 21996/- for the owner)

It has been very much frustrating/mentally tiring process for me to follow up and waiting for response and nobody listens/responds. This is harming my well-being and damaging my health.

Please help me in getting refund from NoBroker and restore my mental peace and health.
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Nov 22, 2022
Complaint marked as Resolved 
I have raised this issue in this forum, through NoBroker email Customer Care Service and through Twitter. I also followed for an update everyday - twice by calling their Customer care Number. The number I called first is +91 92 4170 0000 and then did call as they suggested. At last I have received calls from Customer Care and also received the refund. Perseverance, Patience and trying all the options to reach NoBroker helped me solving this problem.
NoBroker customer support has been notified about the posted complaint.
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Hi Papiya, we already are aware of your issue with regard to our relationship manager and the deposit money through your twitter post. Please be assured the team is making every possible effort to get this sorted asap. We really appreciate your understanding on this.

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