Nobroker — Rent payment

Nobroker — Rent payment

S shreek08

Team I had made genuine payment of rs rs 57000 through nobroker.in account number is common for both rent and maintenance. I had also shared rent receipt with them issued in the past However they have arbitrarily deducted charges Sequence of events as follows: 1. Remitted rs 100 to check if system is functioning properly 2. Once confirmed attempted to remit actual rent of 57000 3. System didn't allow me to remit rent 4. Remitted through maintenance option (System did not stop me from making payment for same account through this option) Above information conveyed to shashikanth - customer service person today He mentioned that transaction will get executed today Spoke with usman who assured me that the matter will b resolved However they have refunded after deducting charges leading to inconvenience to me and landlord apart from monetary loss Please help No confirmation received so far Was this information helpful? No (0) Yes (1)
NoBroker customer support has been notified about the posted complaint. Verified Support Jul 20, 2020 NoBroker Customer Care's response Hello Shree, could you please share your contact details with us via message so that we can get in touch with you and assist you with the requirement. Jul 20, 2020 Updated by shreek08 [protected] Jul 27, 2020 Updated by shreek08 no response from nobroker they are super and wonderful in ensuring that they will not respond even after making multiple commitments to call or respond Aug 05, 2020 Updated by shreek08 someone from their office called up about 15 days back and mentioned that concerned team will resolve the problem- yet to happen Not only that once again they have kept my rent payment for August on hold and will once again steal 3% from me; delay payment to landlord; further they dont even come on line exactly like a tech company with all response by computer Aug 05, 2020 Updated by shreek08 sorry someone from their office called about 1 week back Verified Support Aug 05, 2020 NoBroker Customer Care's response Hi Shreekanth, we would like to inform you as the Rental Agreement was not provided by you so due to suspicious transactions we were unable to process your payment. Hence we have initiated the refund with the deduction of 2% as mentioned in our terms and conditions. Aug 05, 2020 Updated by shreek08 text of conversation with their initial resolver er support Shreekanthask someone to pick up my call Chat started Ayushi joined the chat AyushiAre you referring to rent payment? Shreekanthyes - regarding charges recovered AyushiCould you please help me with the NRP number? Shreekanth2528736 second time charges recovered resolution awaited for previous recovered amount AyushiKindly share the Rental agreement to validate this transaction. Shreekanth2151295 i do not have rental agreement i have shared rent receipt and can share once again Ayushiok If RA is not shared with us then we will refund the amount with the deducted of 2%. and remaining amount will be refunded. Shreekanthif you dont believe me you should not have taken money once again please connect me to usman AyushiPlease follow guidelines and norms before doing any payments, as we are clearly mentioned it on Portal. Shreekanthwhy did you take money when you know that i do not have rent agreement from previous NRP in which you recovered 3% AyushiPlease follow guidelines and norms before doing any payments, as we are clearly mentioned it on Portal. ShreekanthPlease ask your supervisor to come on line i are like a computer AyushiUntil and unless you agree our terms and condition you can't proceed to pay Shreekanth please give me number of your supervisor Ayushibo You can contact us on[protected] Shreekanthno one is picking up the line- i am placed on hold i have called up two times Ayushitry after some time Shreekanthwhy ? your company is too important that you cant call me back? Ayushidue to heavy call flow call is not connecting Shreekanthso your team can call me back? right can you share email ID of a senior who can take action? or his or her cell number? matter is pending for more than a month [protected]@nobroker.in Shreekanth no one responds from that email except to repeat what you have mentioned- "we have clearly mentioned in Terms and conditions" i think your seniors are scared of talking tocustomers AyushiYou can contact us on[protected] Shreekanth are you a computer? AyushiNO IR sir Shreekanthwhy dont you listen and respond to my problem? i have been struggling for past 1 month with zero resolution. will you like if this happens to you? AyushiIf you feel that your transaction was genuine rent payment, please provide the supporting proof as requested. Shreekanthwhy do you force me to have rent agreement? I have declared her PAN; i deduct tax at source and landlord declares the income in her tax return Ayushiwithout Rental agreement we are not be able to process the payment.Hence we will refund the amount back to your source account post deduction of 2%as mention in our terms and conditions Shreekanththat is why i am saying i want to talk to your senior - you have zero authority except to repeat like computer AyushiYou can contact us on[protected] Aug 05, 2020 Updated by shreek08 that is not a resolution - it is not mandatory to have rent agreement further i have shared rent receipt for past period i have mentioned PAN of landlord i deduct tax from rent payment landlord declares rent receipt in her tax return Aug 07, 2020 Updated by shreek08 has not bothered to read my email and is making money without offering service Aug 07, 2020 Updated by shreek08 their phone number [protected] places me on hold for more than 9 minutes and does not pickup and does not call back . it would have been more but i disconnected
1 Comment	Share
Submit Close

Related NoBroker reviews

View all 1593 NoBroker Reviews

Comments

shreek08

no resolution of my complaint

NoBroker Customer Care's response, Aug 5, 2020

Verified Support

Hi Shreekanth, we would like to inform you as the Rental Agreement was not provided by you so due to suspicious transactions we were unable to process your payment. Hence we have initiated the refund with the deduction of 2% as mentioned in our terms and conditions.

shreek08's [Complaint's author] reply, Aug 8, 2020

i have provided evidence of transaction not being suspicious viz. TDS Submitted to tax authorities
i have mentioned number of times that i do not have rent agreement apart from violation of privacy
your company holding my money is against RBI Guideline