Nokia India — LUMIA 540 mobile under warranty denied to service

Address:

Bangalore, Karnataka, 560029

Please note that I have LUMIA 540 Mobile purchased on 22/03/2016 which is under warranty for 1 year, given for servicing at SAMVRADHI TECHNOLOGIES on 13/12/2016 after 9 months of purchase with the complaint of only phone not switching off the Airplane Mode. Service center is returning back the product without repair or replacement responsibility mentioning Liquid Damaged. Phone dosen't have any external damages and I can't understand how the mother board got damaged and if so, I understand it is the company responsibility to repair or replace the phone as the set is under WARRANTY. All details attached herewith. Please do the needful.

Details below,

Mobile Name; LUMIA540
IMEI/Serial No: [protected]
Product Warranty: Under Warranty
Service Coverage: Yes
Product Code: 059X1ZO
Date of Purchase: 22/03/2016
Jobsheet No:[protected]/161213/003 Dated: 13/12/2016
Complaint No: 158697