[Resolved]  Nokia — I have purchased a nokia 110 from nokia store online and received a defective phone .But now they didn't give me replacement

Dear Sir,
with due respect i am soumyaranjan sia writing you on behalf i have purchased a nokia mobile 110 model from nokia.com (official website) on 13th march and after few days my product was shipped and delivered to me on 20th march.but when i have unboxed my phone, the phone was working well, but the network was not showing and when i go to phone settings then check for manual network it gives me error message that no networks available, so i had contacted their customer care they said me to type a code so that i can reset my phone. but after reseting the phone it gives me same error .

after a talk with them they said me to wait for pickup of that mobile and give me a replacement.but today is 3 april, but still my issue was unresolved.so now i know i am helpless, so i am writing this issue to you, please help me if you can

i am attached the video and invoice reciept of that mobile i purchased below.

i didnot expect this from them.

NAME-SOUMYARANJAN SIA
[protected]@gmail.com
MOBILE-[protected]