Nokia India — bad sound of nokia earphones, company is refusing to refund

Address:

B-844 Greenfields Colony, Faridabad, Haryana, 121003

There is a sound issue in Nokia earphones I purchased, the sound quality is really bad. Company is saying to give pictures and videos but this cannot be shown in the video or in pictures as it is a sound issue.

I have tried with multiple devices and the sound quality is really bad and poor.

As I have initiated a refund they are refusing to take the earphones back.

I have mailed and called many times to the Nokia Customer Support but no action is taken.

There is a 10 days replacement guarantee on the product and on the first day itself, I have initiated a refund.

Please help to solve this issue. This is really bad from the company Nokia.