Nokia India — mobile phone

blackescape

from Mumbai, Maharashtra

Address:

Malad West, Mumbai City, Maharashtra, 400064

I have purchased new brand Nokia 8.1 in the month of Jan 2019for INR 27, 000/-. After few months there was a display flickering problem. I have visited Borivali Service Center thrice (3 times). They have done software update, changed the PCB (Motherboard). But my problem is not solved as there is a Manufacturing Defect. The company is not ready to accept it. They are telling me to take the phone back and continue 12 months with the repairs. This is too much. I need your help in this case.

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Nokia India customer support has been notified about the posted complaint.

Aug 21, 2019

Updated by blackescape Nokia company executive Mr. Sushil Gupta has called me once and updated me that he had informed the company for SWAP, i.e. replacement of piece with new one. But this was 10 days back. I was trying to get in touch with him but he was not answering my call. He informed his colleague Manish to talk to me then that there is no problem in the phone. They are harassing the customers like anything. They have opened my phone for more than 3 times under the warranty. I don't want replacement now. I want my money to be refunded with harassment done to me for last 12 days.

Aug 21, 2019

Updated by blackescape Now i have received an email from Nokia Customer Support stating that "we have checked status of your job sheet, it has been closed with service completed status. Further, we would request you to coordinate with the service center and they will assist you in best possible manner".
This is too much. I request you to get in to the case asap.

Aug 24, 2019

Updated by blackescape Till date nothing heard from Nokia. They are useless and shameless. They don't know how to treat the customers. Forum, please escalate the same and help us to get the justice. Thanks.