Nokia India — nokia 2 heating

Address:Nellore, Andhra Pradesh, 524002

I am a dead fan of nokia brand which i was using since 2005. Recently i purchased nokia 2 and had faced several problems, one major issue was heating of the device. I visited service centre for more than 5-6 times in just 20 days. I contacted to customer care number and explained this issue they escalated this issue to senior department and that person says install any temp app from play store if the temperature is more than 45c then the device is considered as fault. It reached around 44.4c while charging. How can you help regarding this issue. But my query is about why the phone goes upto 44.4 when no application are used and it is in idle state of charging. I cleared all the background apps and have not installed any huge apps
The other concern is not all phones gets heated while charging, thus shouldn't be said normal.
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Nokia India customer support has been notified about the posted complaint.
Dec 29, 2017
Updated by SYAMALA NS
Nokia has not taken any steps regarding this issue. This would really affect my health. They have not considered for replacement also.
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Dear sir, I visit Nokia Center more than 6 times but not satisfied with service. after mobile update continue face problem like network problem and call waiting problem and battery problem.
Contact person : Roshni bisht
Behave rudly
My mobile no. [protected]
Name: abhishek Khandelwal
Same with my phone. After playing 5 minute youtube video or while charging, its like iorn box. After one update, heating while playing video solved. But heating during charging continues. Also, internet speed is very low compared to Asus Zenphone Max with same operator and same plan.
Same thing for me,
I purchased Nike 2 for my sister and she is complaining me heat issue without any app installation most of the time faced issue while calling and charging.

Nokia
Please maintain your Image because it is going down :(

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