Nokia India — nokia 215 phone dysfunctional

Address:

Hyderabad, Andhra Pradesh, 500013

I purchased nokia 215 on[protected]. For the last three months the phone has been dysfunctional. The mode always is on international roaming and it cannot catch any signal. We have manually changed the setting to national roaming and it works for a few minutes and then automatically goes in to international roaming.

Have complained to the dealer vardhaman communications (Hyderabad) and they took the phone around[protected] mentioning that they will have that replaced because it is a feature phone. After 2 months they said that they are not able to get a any replacement from the distributor. Also, they say they are closing shop.

I have approached ms customer care as well as per the direction from the dealer and they are saying that they cannot do any servicing for feature phones and redirected back to dealer.

Also approached nokia support and they say that the support has shifted to hmd global and dont support ms based devices any more.

I am at a loss as to whom to approach and raise the issue further. This needs to be resolved by nokia as it is their handset.