Nokia India — Nokia care

Address:

Kolkata, West Bengal, 700144

Dear concerned

With great surprise and after facing humiliations i had to sit to register this complain of mine. Firstly for your kind information i am residing at baruipur pin code 700144 in west bengal. I have a lumia n1520 set and the screen of the same got damaged... For the same i took my set to nokia service center in baruipur

Jalaram telecom

☎ : [protected]
✆ : [protected]
✉ : [protected]@nokiacareindia.com

Address :
44, kulpi road, sanghamitra complex,
Karhari bazar, padamapukur,
Baruipur, kolkata - 700144,
West bengal

They charged an amount of 7000/- rs. And repaired the set... Soon within a month the set was in problem again. I failed to call nor hear the caller while calling. The care centre said that a machinery was not there and hence it has to be replaced by a new one some audio device or something like that and charged rs. 1850 for the same on 6/5/17... As soon as i checked my phone i found that i could not hear the caller so i requested them to check they said along with incoming device change now outgoing device also needs to be replaced and charged again. I resented to pay and then they said it was a software problem.
But unfortunalely now the front camera was not functioning.
When i complianed for that they said it is linked to the motherboard and they hv to change the motherboard... And offcourse a great amount of money.
I wanted an explaination and they said the front camera's problem was there in the set from before. They reset the phone but unfortunately no repairs could be done.

O in the end after paying so much also i am sitting with a phone whose front camera (Which was fine before) doesnt work nor the caller hears my voice.

Kindly help to address my complain.