Nokia India — product return is not happening

Website:

nokia.com

I have pre-ordered nokia 6.1 plus on 3rd september and i received the product on 10th september. After checking the product i have identified the damage in the product and requested the return on the same day. It's been almost 5 days no response from them. Also whenever i called or email them, only one answer they will write back to me like below.

"dear uttam,

Greetings from nokia mobile care.

We value the importance of your concern and regret the inconvenience caused to you.

In response to your concern regarding nokia 6.1 plus, we would like to inform you that your concern has been already forwarded to our relevant department and they are working on your complain. As soon as they get any update for your device they shall get back to you soon. Further, we apologize for the inconvenience and also appreciate your patience and cooperation.

Thank you for contacting nokia mobile care.
Always looking to serve you better.

Kind regards,
Rakesh prasad"

Same story they are telling from past 5 days. I have paid money and am not using my mobile at all.

Regards,
Uttam.