Nokia India — Regarding my Nokia 230 Dual Sim(Dark Silver) handset | |||||
This is very disappointing to inform you that I did purchase Nokia 230 Dual Sim(Dark Silver) through Amazon on 24 th June, 2016.But since last week the handset is not detecting the sims.I did contact the local Nokia service centre at Dibrugarh, Assam to replace the handset with a new one as it is under warranty period.But, they strictly deny any liability associated with the handset as it was bought through Amazon and not through any local distributor.Then, I did contact with Amazon and they ask me to get at least a service denial letter from local nokia service centre, so that, they can initiate the replacement for me.But, nokia service centre refused to give anything in writing of this sort.In one sentence, local nokia service centre is refusing to replace the handset and at the same time they are refusing to write the service denial letter.So, I mean to say is that, if this is the case during the warranty period, so, I don't need to explain much about your service centre facility here at Dibrugarh, Assam, if the warranty expires .Hope, you can easily understand my position. Please help me in this regard.Looking forward for your kind support. Regards, Swarnima Majumder Was this information helpful? | |||||
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Nokia India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hello,
My phone Nokia Lumia 520
IMEI-[protected]
Please block phone fast
Phone no. [protected] - BSNL
My phone Nokia Lumia 520
IMEI-[protected]
Please block phone fast
Phone no. [protected] - BSNL
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Looks like Nokia 230 handsets are having manufacturing defects. Nokia being product manufacturer have least ethics here - denying replacement as well not giving service-denial letter, even though they have shipped faulty products. On the other hand, Amazon doesn't want to talk to Nokia folks directly and resolve the issue here. They keep asking the customers to talk to them which is not working out. Amazon seems to be selling products without entering into proper service agreement (which is a basic thing) with product manufacturer. Both companies need to be sued for lack of business ethics here.