Nokia India — replacement of nokia 5.1 plus phone

Address:

Lucknow, Uttar Pradesh, 226011

Dear sir,

My son visited first time at home lucknow after getting admission at vit, vellore and gifted me a new mobile (Invoice no. Fav[protected] dated 17.12.18). I have started to use the mobile on 23.12.18 as on the same day indian railways had given me 4g jio cug sim for which i need 4g compatible phone.
But, since beginning i am facing a problem of frequent stopping of incoming and outgoing calls although data was working. Every time problem resolved only after doing factory reset. So i have to retrieve data all the time.

I have chat through nokia chat through my official email id (Mp. [protected]@gmail.com) to resolve the problem but couldn't resolved. Finally, i have depute my representative (Sh. Mukru oraon) approached on 01.02.19 to aryans communications, nokia service center, 339_504886 lucknow. They reinstall the software and handover to him.

Again same problem repeated and i contacted to service center on phone on same day. They told that again i have to visit service center. Today (02.02.19), i personally approached on same service center. They have checked and advised me to submit the phone for further checkup as problem repeated again and again. I submitted the phone with them and asked in evening through phone. They told me that mother board is to be replaced and they will inform whenever phone rectified.

Since i am suffering a lot and facing embarrassment due to not working of official cug number, i contacted service center regularly but no commitment have been received till now.
I request you to kindly replace my phone with new hand set urgently as i am facing a lot of problem due to non-availability of 4g supported volte phone with me. I am a government employee working in indian railways and having 4g jio sim cug connection. My job requirement is to be available on cug phone all the time. It is neither possible for me to purchase one more new mobile phone nor it seems to be justified.

May kindly consider my request and oblige me by replacing my hand set immediately. My phone imei no. Is [protected]. The copy of bill in favour of my son sarthak goel is attached herewith.

For keeping trust in online shopping, please help me.

Kind regards.

Vijay kumar goel f/o sarthak goel
13b, old rdso colony
Near langra fatak
Manka nagar, lucknow-226011 (Up)
[protected]inline image

[protected]@yahoo.com