[Resolved] Nokia India — Spare parts unavailability

Shahjahan

from Mumbai, Maharashtra

Address:	641012
Website:	www.nokia.co.in

Dear Sir/Madam,
For the last one month, I am following up to get my E72 mobile phone MIC problem rectification. Customer care is lethargic and saying spare parts is not in stock and will arrive in a weeks time, but one month over, still the spare parts is not in place. I am fed up in frequent visit to the service center and phone calls. Please assist. Thanks.

Was this information helpful?

No (0)

Yes (0)

Oct 16, 2016

Complaint marked as Resolved

Atlast, Nokia service center was able to provide me with the parts. Alternate part is provided to resolve the issue. Co-ordination is lacking within the team. One person says, part is available, but when I approach, they say, parts are not available. Every time, I almost drove 35-40 kms to the service center.

Nokia India customer support has been notified about the posted complaint.