[Resolved] Nokia India — Spare parts unavailability
S
Shahjahan
from Mumbai, Maharashtra
Address:
641012
Website:
www.nokia.co.in
Dear Sir/Madam,
For the last one month, I am following up to get my E72 mobile phone MIC problem rectification. Customer care is lethargic and saying spare parts is not in stock and will arrive in a weeks time, but one month over, still the spare parts is not in place. I am fed up in frequent visit to the service center and phone calls. Please assist. Thanks.
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Oct 16, 2016
Complaint marked as Resolved
Atlast, Nokia service center was able to provide me with the parts. Alternate part is provided to resolve the issue. Co-ordination is lacking within the team. One person says, part is available, but when I approach, they say, parts are not available. Every time, I almost drove 35-40 kms to the service center.
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