Nokia India — worst after sales service/misbehavior by nokia authorised service centre using slang word.

Address:

Dibrugarh, Assam, 786602

I have submitted my nokia 5 (2gb ram) to nokia authorized service center named 'the concept' on 20th of september 2018 due to some sort of display problem. Next day they gave me the jobsheet[protected]/180921/002) and told me that phone is under warranty. Target delivery written on the jobsheet is 29/09/2018. So tried to contact the service centre on the delivery date but i found their phone switched off, tried several times still their phone was switched off. So i call nokia customer care and they assured me of giving update regarding my phone within 48 hours. But nokia gave me fake promise, they didn give any information even aftr 48 hours.in the mean time i visted the service centre physically but they said that parts are in transit so they can tell when i'll get my phone instead blamed nokia's slow after sales service. So again i called nokia customer care on 9 th october 2018 they again promised me to inform me about the status of the phone. But again nokia care didn respond even after 48 hours. So again i called nokia customer care on 11th october and they promised me the same. I think nokia's 48 hours will never come. Finally today 12/10/2018 the service centre 'the concept' received my phone and said they don't have any information when they can deliver my phone. They even scold me with abusive, slang words and said talk with customer care, we are not sitting here to answer your problems. This is too much nokia. Disgusting. Nokia you really don't value your customers. Nobody is giving me any information and assurance about when i will get my phone, its 22 days now and i have no information about my phone. I have complete voice recording of the call with the very service centre, using slang words. Disgusting. Shame on you nokia.
Regards
Tapash gogoi
Highly dissatisfied nokia customer