Nokia — Nokia 2.3 android

Address:

K-29 Bosepara Garia Kolkata-700084

I have purchased a Nokia mobile set 2.3 android for my daughter on[protected] online but it started giving problems after 10 days of purchase. The problems are furnished below for your kind and urgent action:-
(i). The camera is not responding
(ii). The swipe system is not working properly while receiving calls
(iii). The mobile is very slow moving

2. In this connection, on 10.02.2021 I have visited your Garia Customer Centre, Kolkata-700084 opposite Sevangan Nursing Home along with my wife for resolution. After observing the set the counter person asked me to show the Invoice which I shown him instantly. Then he said that it requires updating of software. I requested him to do so since it is well under the period of warranty. Unfortunately that man refused to do so and demanded Rs.450/- as charge for the same arguing that it is a Service Centre and it can not be done without cost. I repeatedly approached him that since it is under warranty period and without any fault on my part the above problems have been cropped up just after 10 days of purchase.
The counter man repeatedly disagreed and suggested me to move to your Gariahat, Kolkata or Behala, Kolkata Call Centre in resolving the issues which are far away from my residence. You just imagine that having a counter of your company nearby to me residence I have been denied to provide service which is just and logically due. Now being a bonafide customer I want justice from your great company with "NOKIA" brand value. Yes, I submitted the same to you on line on 10.02.2021 itsel[censored]nder my USER ID no. [protected] as provided by your system.