Nokia — Nokia-7.1 -Charging defect: New Item no. [protected] - Previous IMEI no. [protected]

Address:

Baidyanath Bhattacharya, C2/M1/313, CMDA Nagar, Barrackpore, Kolkata-700121, 9883195210, [email protected]

05.07.2021
Dear Sirs,
Re: Nokia 7.1 new Item no. [protected] purchased on 19th May 2020: After warranty period is over the problem again started, charging system is inactive so visited your Care centre today also i.e. 03.07.2021, during warranty period several services were required and repaired by your care centre free as these were in warranty period.
Below are given several important points for your information and necessary action:
1. I am now 69 years of old. In this age minimum 6 times I had to visit your care centre for servicing during warrantee period i.e. also during the COVID pandemic. Also to note that the Barrackpore care centre is not so near, away from my house and quite expensive.
2. Also to note that I had purchased 2 nos. Of Nokia mobile set in the same day a) Nokia 7.1 and b) Nokia 6.2. as I have a good idea of your Brand.
3. During warranty period I had to visit your service centre for repairing cum servicing etc. Your record will speak for itself.
4. Considering the harassment that I have to suffer you will recognise the fact that I received an entirely defective product which is quite unexpected from a renowned company like NOKIA.
5. There was a yellow spot over the screen on right top corner of the screen and your service team is well aware of that, replaced the pad by your service team on 25.10.2020.
6. Now again the same type of yellow spot in the same place appeared and today also it was shown to your service team, several proofs are seen in the defective product.
7. My belief in your product and its durability is at stake and I along with my family and friends, are regretting the trust that we had upon you.
8. I sometimes wonder that my luck is bad or your product is faulty.
9. After so much of harassment and mental torture I have been billed Rs.1729/ which adds insult to injury. If you can do the least, waive of the charges and the best would be to replace the mobile set.
10. As I believe in your honesty and compassion I would not take shelter to the social media and other available options to get compensation and justice
11. Waiting for a positive and justifiable solution