Nokia — Nokia 7.1 Replacement not providing

vichu321

Address:

Nokia , Banglore

I have purchased and received a new Nokia7.1 device on 11/05/2020, since it was not turning on. I registered a replacement request on 13/05/2020 with proof of video as well. till now last conversation with customer care team [protected]@hmdglobal.com on 27/06/2020. they have only one reply"your concern is already highlighted toward our relevant department. So, we would request you to wait for some time we shall get back to you soon"
No more reply they are sending only same copy paste response i am getting till now.

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Nokia India customer support has been notified about the posted complaint.

Jul 03, 2020

Updated by vichu321 "Greetings from Nokia Mobile Care.

Thank you for contacting Nokia Mobile Care.

With reference to trail email and our earlier interaction with you on this issue, we understand that your issue still seems unresolved and we sincerely regret the inconvenience caused.

We will immediately take it up with the relevant team and will update you soon.

Assuring you of our complete support in getting this resolved for you at the earliest.

Thank you for contacting Nokia Mobile Care.
Always looking to serve you better."

i got the same response after 2months of replacement request, what should i do?