[Resolved]  Nokia — Nokia - Regarding Refund of Nokia 5.3 Order #135070

Hello Team,

I had ordered Nokia 5.3 from the official site of Nokia on 26-Aug-2020.

Here are the details:

URL: http://www.nokia.com/phones
Order Date - 26/08/2020 11:17:25
Order No - 135070
Pay Mode - Unified Payments - UPI
Amount paid - INR 13999.00

However, I cancelled the order on 28-Aug-2020 (within the stipulated time of cancellation policy). I received an email from Nokia on order cancellation (order #135070) in which they stated refund would be initiated within 1 week.

I waited for the refund for couple of weeks after which I dropped e-mail to know about the refund status. Apparently they didn't guarantee any definite date for providing the refund.

I followed up with them for few more weeks where they just bluntly responded to be patient and wait for some more time to get the refund.

It's been more than 40 days since the order cancellation(order #135070). I have called up the customer care and by their response, I figured out that Nokia mobiles might be involved in some kind of fraudulent activity with customer's refund amount.

Nokia has clearly displayed:
1. Sheer negligence
2. Harassment to customer by holding their money beyond agreeable time
3. Reluctance in updating the refund status.

I hope to get the refund soon.

Please take stringent action against Nokia Mobiles.

Thank you.
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Oct 21, 2020
Complaint marked as Resolved 
Refund is issued.
Nokia India customer support has been notified about the posted complaint.
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