North Bihar Power Distribution Company [NBPDCL] — irregularities in electricity bill

Address:	West Champaran, Bihar, 845438
Website:	www.nbpdcl.in

Hi sir,

I am writing this mail to express my concern over the irregular and un-ethical behavior imposed upon us by nbpdcl bettiah.

Sir, we have paid our bill till the month of october 2016 (Ca number[protected] and suddenly for a duration of roughly 6 months nbpdcl has stopped sending us the bills. When i went to enquire about the reason fro the same, they (Nbpdcl bettiah) said that there was a system problem due to which the bills were not generated.

After this a person from the nbpdcl bettiah came to our home and said that he will be generating all the bills in back-date as ours is a 3-phase connection and the bills which were generated were for 1-phase. Now suddenly we got a bill of 60, 000 rs and when i went and inquired, the actual bill for the period of 6-7 months for which the bills were not sent to out home was around 13, 000 rs.

Sir, as a customer i have few question to ask and i think that we deserve answers for them being a loyal customer:

1. Why did nbpdcl went back and generated the bills in back-date?
2. Every month till october 2016 an employee of nbpdcl used to visit out home and give us the bill, why did he not pointed out this 3-phase and 1-phase issue? Are we as customer at fault or nbpdcl as an organization is at fault?
3. When we have a valid bill payment receipt will october 2016, how does it makes sense to again pay the bills?
4. Is it ethical to suddenly impose a back-date bill of 60, 000 rs against and original 13, 000 rs for which the bills were not paid?

We have sent a legal notice to nbpdcl bettiah to explain this irregularities, but instead of giving us a valid explanation (Which we deserve as we have always paid our bills till october 2016), the rowdy employees of nbpdcl bettaih has cut-down our electricity supply. Is this behavior explainable?

I request you to please look into this matter and make sure that nbpdcl is not harassing a customer just to hide its deficiencies.

Also, i request you to please restore our electricity supply.
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Regards,
Saket bhardawaj