[Resolved]  Nsdl E-Governance Infrastructure — aadhar e-kyc authentication exception

Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have applied for my pan card online on the nsdl website using e-kyc and e-sign.
The payment has been confirmed and the amount has been deducted from my bank account.
While authenticating the aadhar, the "exception in generating e-sign user pdf inside e-sign controller for token number - [protected]" error arises.
It occured on 23/05/2018
I have tried it 3 times from different browsers but the error persists. Please resole issue asap.
Was this information helpful?
No (0)
Yes (0)
Jun 28, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
May 23, 2018
Updated by Viral Top 5
Please respond ASAP
May 23, 2018
Updated by Viral Top 5
Here is the image of the error.

Verified Support
May 28, 2018
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
Complaint comments 

Comments

I have applied for pan card reissue and paid it but there is no response or message by this site . my credit card it charged for it but I have not received acknowledgement by this site for my application. please solve this otherwise credit my payment back.

NSDL e-Governance Infrastructure Customer Care's response, Jun 4, 2018
Verified Support
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5288
    Pending
    109
    Resolved
    3570
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information