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[Resolved]  Nsdl E-Governance Infrastructure — aadhar _ nsdl verification issue

Address:Mumbai City, Maharashtra
Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Hi tried applying for pan correction several times, but everytime i got a message the aadhar verification failed, but in contrary i get an email from uidai that verification was successful. Kindly let us know what is this contrary information. Token number for this application is [protected]

Below is aadhar verification successful message from uidai

Your aadhaar number xxxx xxxx 4064 was used successfully to carry out e-kyc authentication using "otp" on 17/12/2017 at 16:35:53 hrs at a device deployed by "nsdl e-governance infra ltd"

Please let me know whats missing here? Its not just me, there are lot others experiencing same issue.
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Jan 19, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2017
NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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Comments

When I login to the portal find my details, I get an error as
"PRAN not found in Database"

Here are the PRAN details.
PRAN:[protected]
e-mail: [protected]@gmail.com

Please let me know if you need anything more to solve this.
Reply
NSDL e-Governance Infrastructure Customer Care's response, Dec 29, 2017
Verified Support
This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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