[Resolved]  Nsdl E-Governance Infrastructure — application for pan card - ekyc failed money deducted

Website:www.onlineservices.nsdl.com

Had applied for passport and payment maid. Had opted for e-kyc but got below error :

Your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days.

We thank you for using online pan application service of nsdl e-gov.
Your request is successfully registered with token number [protected] and the same has been sent on your email id provided in the pan application.
Kindly click below button to fill remaining pan application form.

Can you refund the payment!!!
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Aug 1, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
NSDL e-Governance Infrastructure Customer Care's response
To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Complaint comments 

Comments

Sir
I am applied for pan card. After a month I received a mail from uttisl in which e -pan card is sent.after this I haven't received my original pan card at home as given address.sir please kindly redispatch pan card.

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