[Resolved] Nsdl E-Governance Infrastructure — applied pan card fee not refunded | |
I prefer nsdl website to create a new pan card. I choose e-kyc option for my aadhar verification. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 20/01/2018 but aadhar verification was not completed due to not receiving any otp. Now it shows me a message when i am checking the status, "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." please refund as far as possible.
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Feb 2, 2018 Complaint marked as Resolved Got it 👍 NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Feb 02, 2018 NSDL e-Governance Infrastructure Customer Care's response Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your greivance.
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+91 22 2499 4200 [Vidya Lakshmi]
+91 22 4090 4242 [Head Office]
+91 11 2370 5418 [New Delhi]
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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