Submit a Complaint
Tax Services
NSDL e-Governance Infrastructure

[Resolved]  Nsdl E-Governance Infrastructure — online pan application failure

I have applied for online pan card. I did the payment and on the last step my authentication is failed and i got this message

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Rs 115.9 are also debited from my account.
My temporary token is [protected].

Hence i applied it other methods

Please help me with my refund as soon as possible.
Was this information helpful?
No (0)
Yes (0)
Apr 17, 2018
Complaint marked as Resolved 
I got the money back within a day !!
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Apr 17, 2018
Updated by Nandha Kumar Natarajan Sir/madam,

I have applied for changes in pan card on 16th april 2018 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Nandha
Verified Support
Apr 19, 2018
NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in
Complaint comments 
1 Comment

Related NSDL e-Governance Infrastructure reviews

[Resolved]Nsdl E-Governance Infrastructure - Enps- payment gateway failure[Resolved]Nsdl E-Governance Infrastructure - Pan status "no record found"[Resolved]Nsdl E-Governance Infrastructure - Ipin and tpin not yet received[Resolved]Nsdl E-Governance Infrastructure - PRAN not found in database while trying to set the PRAN password[Resolved]Nsdl E-Governance Infrastructure - NSDL - e-sign/ekyc pan application status for correction shows no record found
View all 5290 NSDL e-Governance Infrastructure Reviews

Comments

I got the money back. Thank you Team !!
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NSDL e-Governance Infrastructure
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    70%
    Complaints
    5290
    Pending
    107
    Resolved
    3575
    View all 5290 NSDL e-Governance Infrastructure reviews & complaints
    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information