[Resolved]  Nsdl E-Governance Infrastructure — e-sign & ekyc applied pan application status but shows no record found

Dear sir,

I have applied for new pan card on 14th oct 2017 through e-sign/e-kyc mode. I got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Srinivas p
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Nov 20, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2017
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
Complaint comments 

Comments

NSDL E-Governance Infrastructure — Regarding esign/ekyc request for pan card failed for token numbers [protected], [protected], [protected]

Have tried thrice and it never was able to verify the OTP which was sent on the registered mobile number.
NSDL e-Governance Infrastructure Customer Care's response, Oct 27, 2017
Verified Support
Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080

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