[Resolved]  Nsdl E-Governance Infrastructure — ekyc error

I applied for the pan card approx. one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Below Account.
Name: RAJI MARI
A/c No: [protected].
IFSC CODE: SCBL0036078.
Acknowledgement NO. [protected]
DOB: 16/05/1996
NAME SAKTHIVEL SELVAM
Email id: [protected]@GMAIL.COM
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Mar 29, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Sakthivel,

The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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