[Resolved]  Nsdl E-Governance Infrastructure — ekyc fail

Address:24-133/157, SWAMY PARAVILAI, MUTTAICADU, Kanyakumari, Tamil Nadu, 629252

I applied for the pan card yesterday and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
I want to know why my ekyc is failed.

Details are given below
Token no. [[protected]]
Dob: 20/01/1997
Name vijay bharti
E mail: vijaybharti[protected]@gmail.com
+2 photos
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Apr 12, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2019
NSDL e-Governance Infrastructure Customer Care's response
We sincerely regret the inconvenience caused. Kindly provide the Token number of your concern. We shall revert with status thereon.
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