[Resolved]  Nsdl E-Governance Infrastructure — error message - pran not found in database

My Acknowledgement Number is 11676549 and the Acknowledgement Date is 18/12/2018. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 hours.

My Acknowledgement Number is 11676549 and the Acknowledgement Date is 18/12/2018. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 10 days. The payment failed and its a dead lock. you are not allowing me to complete registration and payment status will never come as it has failed..This issue is happening to thousands of people and you are doing nothing. Any system waits for payment confirmation for 15 min or most 30 min. How come NPS system is still waiting for payment confirmation for last 10 days. Don't you have smallest sense to know that the payment has failed and user should be given a chance to do the payment once again. You have put user in dead lock where one can't proceed further.This issue is happening to 1000's of people and you not even fixing the issue, and when i raised a complaint you responding me the same statement which i have raised. Its like i have complaint to water supply department that i am not getting water at my home and you are responding " sir we have checked our system and it seems like we are not giving water to you". Why do government system tend to fail so much or have so much delay in any process.If this was a private company job this would have been resolved the very same day...And when Government privatise any service you people start crying that Government is killing jobs. You are not doing your job at best...How long one has to wait to complete the NPS registration...