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Nsdl E-Governance Infrastructure — Error : Your request can not be processed. Please try after sometime.

I tried to fill the pan application through the nsdl website and selected the e-sign verification process.
The payment got deducted and it took me to the aadhaar/VID verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

My token no is: [protected]
Error : Your request can not be processed. Please try after sometime.
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Aug 05, 2020

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    NSDL e-Governance Infrastructure
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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