[Resolved] Nsdl E-Governance Infrastructure — esign and aadhar verification not done but money debited | |
I use nsdl website to create a new pan card for me. Temporary token is [protected]. I use e-sign option for my aadhar verification. I have paid an amount of rs.105.96 using my debit card. My balance was deducted from the bank on 14/10/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have got a rs.5.75 refund message from my bank on 14/10/2018. Where is the remaining amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change. Was this information helpful? | |
Nov 23, 2018 Complaint marked as Resolved NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Oct 17, 2018 NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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 2 Comments | |
Comments
Respectively sir I Ratan kumar bharty from United Bank of India my PRAN NO is[protected]. I have lost my previous mobile no i.s [protected] so please I want to update my new mobile no i.s [protected] . So I request you to please update my new mobile no in my NSDL CRA account. That will be your most kindness.
Ratan kumar bharty's reply, Oct 10, 2018
Respectively sir I Ratan kumar bharty from United Bank of India my PRAN NO is 110082290337. I have lost my previous mobile no i.s 7679554221 so please I want to update my new mobile no i.s 8145022025 . So I request you to please update my new mobile no in my NSDL CRA account. That will be your most kindness.
NSDL e-Governance Infrastructure Customer Care's response, Nov 1, 2018
Verified Support
Dear Ratan,
This has reference to the query/complaint raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
This has reference to the query/complaint raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-24993499 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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+91 22 2499 4200 [Vidya Lakshmi]
+91 22 4090 4242 [Head Office]
+91 11 2370 5418 [New Delhi]
Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
My name is MONIKA BAISOYA s/o CHANDRAPRAKASH I have not recieved my pran card still after 20 days . So send my pran card .
This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.