[Resolved]  Nsdl E-Governance Infrastructure — failure of ekyc while submitting application

Address:Saharanpur, Uttar Pradesh, 247001

Dear sir/madam

I applied to reprint of my existing pan card through official nsdl website, filled and submit all details thats necessary and also paid rs. 106.90 online from my debit card and last i selected ekyc option and also authenticate and proceed.

Then it's showing continue with ekyc and whenever i filled aadhar generated otp for ekyc then it's always showing a error "your request cannot be processed. Please try again later".

Already tried more than ten times, can you please tell me how many time more i need to try for that.

Kindly refund my money that i paid for that or let's do by your own or make it available for me to complete the ekyc without any error.

I'm also sending some details that i got to login are as following :-

Temporary token number :- [protected]

And also sending you the payment receipt and error with attached files, please find the attachment.

Please find the issue and do needful.

Thanks & regards

Mandeep kumar
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Aug 14, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
NSDL e-Governance Infrastructure Customer Care's response
We have taken a note of your grievance. We will investigate the matter and revert shortly.
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    +91 22 2499 4200 [Vidya Lakshmi]
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