[Resolved]  Nsdl E-Governance Infrastructure — fee refund

Address:Sant Ravidas Nagar, Uttar Pradesh
Website:www.onlineservices.nsdl.com

[resolved] nsdl — pan card fee not refunded

I use nsdl website to create a new pan card for himself. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.118.90 using my debit card. My balance was deducted from the bank on 28/07/2017 but aadhar verification was not completed due to not receiving fingerprint authentication. I wait 7 days but not refund so i claim. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have got no refund message from my bank. Where is the my 118.90 fees of my pan application? This problem arises due to their authentication failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
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Aug 6, 2017
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Aug 06, 2017
Updated by saquibclaim
thanks for fees refund.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
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