[Resolved]  Nsdl E-Governance Infrastructure — for pan application fee not refunded

Sir,
I would like to introduced that my name is anjali gautam i have applied for pan card on date 20/01/2018 but due to some reason i have submitted pan fee amount 115.9 rs on date 21/01/2018 by credit card my token no.[protected] but after that adhar could not be verified. But after that i check my status the message would be displayed hear "your e-kyc request have failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."sir i have request you to refund my amount so i am applied for new pan.
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Mar 11, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2018
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Verified Support
Feb 02, 2018
NSDL e-Governance Infrastructure Customer Care's response
We are following up with concern team for earliest resolution.
Complaint comments 

Comments

Pan update filed after payment and otp success.
pls check.
NSDL e-Governance Infrastructure Customer Care's response, Feb 2, 2018
Verified Support
Information is insufficient to resolve your grievance. Email your concern at [email protected] for earliest resolution of your grievance.
My token no.[protected]and email id [protected]@gmail.com& DOB is 20/07/1995 please send my amount soon

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