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[Resolved]  Nsdl E-Governance Infrastructure — Getting Error 'PRAN not found in Database' while trying to set IPIN. Not receiving OTP by E-mail while trying to verify registration

Hi.

I have created the nps account of tier - 1 and 2 type. And pran is also generated. But while setting ipin or while login, i am getting error as pran not found in database.

Could you please help me with this. As i'm not able to access, or even check the contribution made for this pran.

Also, not receiving OTP by E-mail while trying to verify registration.

Unable to reach helpline numbers as getting automatic message 'PRAN is not valid'. Unable to raise grievance in the system as there is no such category. Please help.
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Dec 29, 2020
Complaint marked as Resolved 
Automatically Resolved after 3 days
Dec 26, 2020

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Complaint comments  3 CommentsShareTweet

Comments

I am also facing the same issue -->
Error 'PRAN not found in Database' while trying to set IPIN .

My PRAN account is also created .

Please share the procedure to fix this .
Hi,

I am also facing the same issue.
Error 'PRAN not found in Database' while trying to set IPIN .

My PRAN account is also created .

Can any one help please
Hi, facing a similar issue.

I registered my account today. The account is created and the PRAN is generated. However, I am unable to setup IPIN and login into the account.

Let us know the correct procedure. Thanks.
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    NSDL e-Governance Infrastructure
    Customer Care Service
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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