[Resolved]  Nsdl E-Governance Infrastructure — I haven't received my refund

I had applied for a new pan card online with nsdl website through ekyc. I paid rs 106.90 through debit card. But the application failed and showed the following message:

"your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days."

My token no. Is [protected].

I haven't received any refund. Please look into this matter and refund my money back.
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Dec 31, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2018
NSDL e-Governance Infrastructure Customer Care's response
The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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I applied for a pan card and received an e-pan card on my email with a pan number. when i try to use my pan it shows no records found. kindly resolve this issue .
NSDL e-Governance Infrastructure Customer Care's response, Dec 4, 2018
Verified Support
To resolve your query/concern, kindly reach us at [email protected]

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