[Resolved] Nsdl E-Governance Infrastructure — it kept saying 'your request cannot be processed, please try after sometime.'

[Resolved] Nsdl E-Governance Infrastructure — it kept saying 'your request cannot be processed, please try after sometime.'

M Mahesha C S from Mumbai, Maharashtra

I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process. The payment got deducted and it took me to the aadhar verification process. I entered correct otp two times and It kept saying 'your request cannot be processed, please try after sometime.' My token no is: [protected] Email: [protected]@yahoo.com Dob: 20/11/2017 Was this information helpful? No (0) Yes (0)
Dec 27, 2017 Complaint marked as Resolved NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Nov 24, 2017 NSDL e-Governance Infrastructure Customer Care's response Dear Mahesha C S, Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution
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Comments

shivamoh

from Bengaluru, Karnataka

Hi,

I registered in the NPS account and got the PRAN no[protected] by sms, but I am not able to login to set my IPIN and to contribute towards my investment. Please help.

I am getting the error "PRAN not found in Database" always.

Below are my details to contact.

Name: SHIVAM MOHAN
email: shivam.[protected]@gmail.com
phone: [protected]

NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

vvnithiyabharathe

from Coimbatore, Tamil Nadu

Actually, I was applied a new pan card by online website in my phone. Everything is complete even payment. Later, I tried to authenticate my Aadhar (chosen e-KYC) and was failed. Can I get a refund amount at any tin-nsdl centre?

NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080.

Dr Sudhanshu Shekhar Thakur

from Delhi, Delhi

Dear team
I m not able to login my NPS account.error message is PRAN is not found in database.
PRAN number is[protected]

NSDL e-Governance Infrastructure Customer Care's response, Dec 5, 2017

Verified Support

Suraj Mxz Pangambam

i tried to fill online pan application, and deducted amount. it always said
Your Request Could not be Processed. Please try after sometime. when i continue to sing e-kyc.
kindly refund my amount.

Marya R

from Angamali, Kerala

I tried to apply for PAN using the option 'Submit scanned images through e-Sign [NSDL e-Gov] but after the payment authentication of Aadhar card was failed and I was asked to visit nearest TINFC centre . Do I need to register again or can I login with the previously registered token number . I tried logging in with the previously registered token number but they are showing "Your Request could not be processed . Please try after sometime." message. Do I need to register again?