Nsdl E-Governance Infrastructure — It's been 14 days.

I have used NSDL website to update pan card for my sister. Temporary Token is [protected]. I have paid an amount of Rs.106.90 using my Phone pe. My balance was deducted from the bank on 04/09/2021 but updation was not completed as it shows me a message "Your request has failed . Kindly note that you will get refund of the PAN application in next seven working days." . It is 19/09/2021 and still haven't received any refund.I need all my money as soon as possible. It's really tiresome that updation of a Pan card is full of hassles. I would be happy if my money gets refunded.
Transaction Id:T2109041404165218126161
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NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2021
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. To address your concern, kindly DM us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID.
Sep 30, 2021
Updated by Shal21
Temporary Token number: [protected]
Applicant's date of birth: 19/02/1999
Applicant's email id: [protected]@gmail.com
Verified Support
Oct 01, 2021
NSDL e-Governance Infrastructure Customer Care's response
This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
Oct 21, 2021
Updated by Shal21
Why is it taking tooooooo long?
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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