Nsdl E-Governance Infrastructure — Lost money by trying to apply for pan through e-sign method

Address:	Prakasam, Andhra Pradesh, 523157
Website:	www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I'm RaviTeja (in short). I want PAN card so I went to an Agent nearby and he demanded Rs.250/- but when I browse through the net I came to know that it costs only Rs.107/- and Rs.5.90/- more if I want to avoid Physical process using E-sign method, including my bank charges for using debit card for the online payment, it is going to be around Rs.118/- which is far less when compared to amount that Agent has demanded.

So, I decided to go with Online e-sign PAN application, I went to NSDL site and entered all my details & uploaded the requires documents and made the Online Payment everything is Okay till now, but the worst nightmare comes now in the form of "AADHAR AUTHENTICATION". At first I was not concerned about it as I linked my mobile number to the AADHAR. when the screen shows me "CONTINUE WITH E-SIGN/E-KYC", I pressed it and I got an OTP but what is the use!!! the webpage doesn't load itself it is still showing the same page with 2 more attempts left for me to generate Aadhar OTP. the same happened for the remaining two attempts with warning of my lost attempt. No use!! I made payment, I uploaded documents, entered details, got Aadhar OTP but the webpage doesn't helped me.

Then I became firm to get my PAN through Online only without approaching an Agent but the same happened all the FOUR times I have tried, making me to write this complaint with 4 transaction IDs in message box, each costing Rs. 118/- to make a grand total of Rs. 472/- but of no use.

First Transaction:
Transaction Id: txn# JU[protected] dated July 5th 2017

Second Transaction:
txn# JU[protected] on 08/07/2017

Third Transaction:
txn# JU[protected] on 08/07/2017

Fourth Transaction:
txn# JU[protected] on 08/07/2017

all the above transactions were made to POS NSDLPAN using my SBI debit card.
On July 8th I made 3 transactions irrespective of my loss to conclude whether if it may work from another device but my guess went wrong. 2 transactions from laptops and 2 trnsactions from mobiles taught me that the website is worst in maintainance.
DIGITAL INDIA is an illusion, PAPERLESS applications are dreams, CURRENCYLESS transactions will make you cry!!

I'm now going to that agent for applying PAN card and it is making a grand total of Rs.722/- for a single PAN card. I came to know that this is how the Agents are robbing the people with the help of Govt. sites indirectly.

I hope I will get those money back from the NSDL.

contact: [protected]@hotmail.com