NSDL E-Governance Infrastructure — money deducted for pan but not get confirmation of pan
Haharshadpongde on Dec 28, 2017
I use nsdl website to create a new pan card. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.118 using my debit card. My balance was deducted from the bank but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i want amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
[Dec 28, 2017] NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
NSDL e-Governance Infrastructure Customer Care's response, Jan 01, 2018
Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to firstname.lastname@example.org /call on[protected]
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