[Resolved]  Nsdl E-Governance Infrastructure — money deducted for pan but unable do my job

Address:Guntur, Andhra Pradesh, 522213

To correct my pan card using temporary token i use e - option for her aadhar verification. I have paid an amount of rs.115.90 using my debit card. My balance was deducted from the bank on 21/01/2017 but aadhar verification was not completed due to miss match of details now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode i need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change
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Feb 24, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2018
NSDL e-Governance Infrastructure Customer Care's response
Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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