Nsdl E-Governance Infrastructure — money was not refunded

I used to nsdl for application of new PAN card. On 06/03/2019 ..i have got my temparory token also.. My money was debited from my account RS 106 form state bank of india.. And the application was failed and due to the addhar authentication was not completed because i didn't know received any otp and it had shown the money will be refunded within the next 7 working days but till now i didnt received any payment.. Please make it clear that as soon as possible and thank you
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information