[Resolved] Nsdl E-Governance Infrastructure — new pan card registration fee not refunded now

deepaksm1809

from Sikar, Rajasthan

Website:

www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Dear sir/madam,

I apply online for new pan card registration of my friend on nsdl website.

https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use e-kyc option for aadhar verification. I have debited rs. 115.90 from my andhra bank debit card. My new pan card registration fee deducted from my account but due to technical problem in e-kyc of aadhar varification of mobile no. & registraion. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." but i don't receive any message of refund payment of pan card registration fee until now.

Applicant name: laxmi narayan singh
Father's name: sh. Narshi singh
Temporary token no. : [protected]
Payment date: 21 feb 2018
Debited amount : rs. 115.90

Please help us for refund payment pan card registration fee

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Mar 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Deepak,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Mar 22, 2018

Updated by deepaksm1809 Thank you

Feb 24, 2019

Updated by deepaksm1809 DEAR SIR/ MADAM

I use e-kyc option for aadhar verification. I have debited rs. 106.90 from my STATE BANK OF INDIA bank debit card. My new pan card registration fee deducted from my account but due to technical problem in e-kyc of aadhar varification of mobile no. & registraion. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." but i don't receive any message of refund payment of pan card registration fee until now.

Applicant name: SONKI DEVI
Father's name: sh. GORU RAM
Temporary token no. : [protected]
Payment date: 24 feb 2019
Debited amount : rs. 106.90

Please help us for refund payment pan card registration fee

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Comments

Pawan1961

from Delhi, Delhi

My PRAN is[protected]. I am regularly paying my subscription. However, whenever I try to access my account though its portal, I receive a message that the "PRAN is not found in the database". Kindly resolve the issue so that I am able to access my information/data through the portal.
thanks

NSDL e-Governance Infrastructure Customer Care's response, Mar 7, 2018

Verified Support

Dear Pawan,

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.