[Resolved]  Nsdl E-Governance Infrastructure — "no record found" message when tracking my pan correction application status

I applied for name correction in my pan card online. Upon completing the application, the message displayed on the screen - thank you for using online application xyzzzz... If you have applied trough ekyc, no need to submit physical documents... That's it.
Now when i am trying to track my application status by logging in using my acknowledgement number, the message gets displayed - sorry, no record found!! Please help with this issue!

I had applied for name correction last year also through physical docs submission but i never received any new pan card even after countless follow-ups on mails and calls.

I am facing many issues due to name mismatch in my ids. Please resolve this issue asap.

Acknowledgement no. - n-[protected]
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Apr 24, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2019
NSDL e-Governance Infrastructure Customer Care's response
We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.
Verified Support
Mar 20, 2019
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
Complaint comments 

Comments

Dear Sir/Madam

I applied for name correction in my pan card online. Upon completing the application, the message displayed on the screen - thank you for using online application . If you have applied trough ekyc, no need to submit physical documents... That's it.
Now when i am trying to track my application status by logging in using my acknowledgement number, the message gets displayed - sorry, no record found!! Please help with this issue!

I had applied for name correction last year also through physical docs submission but i never received any new pan card even after countless follow-ups on mails and calls.

I am facing many issues due to name mismatch in my ids. Please resolve this issue asap.

Acknowledgement no. - n-[[protected]]

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