[Resolved]  Nsdl E-Governance Infrastructure — Not refunded pan application fee

Address:Mumbai City, Maharashtra, 4000013
Website:www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 24/03/2017 but Aadhaar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days"where is the amount of my Pan Application?I need my money back.Till now I am not receive the amount.they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.
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Mar 30, 2017
Complaint marked as Resolved 
Got my refund thanks
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Mar 28, 2017
Updated by Nj12
not resoulved my problem
Mar 29, 2017
Updated by Nj12
Till not recived the duducted money
Mar 30, 2017
Updated by Nj12
Till not recived the deductd amount
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I use NSDL website to create a new pan card of my neighbor. Application no is [protected].. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 17/03/2017 but Aadhaar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days"where is the amount of my Pan Application?I need my money back.Till now I am not receive the amount.they have to close their website if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
    NSDL e-Governance Infrastructure Address
    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all NSDL e-Governance Infrastructure contact information