[Resolved] Nsdl E-Governance Infrastructure — not yet received amount

Ms Dash

from Ernakulam, Kerala

Address:

Mayurbhanj, Odisha, 757001

Hii

My dad's pran no is[protected], we are following up with both nsdl mumbai team and sbi bank to get the amount since december 2017 when we had requested for withdrawal, but everytime these people are passing ball to each other, when contacted nsdl they are saying we have not got details from bank, when contacted bank they are saying we have sent details, i had sent mail many times to bank manager and other authorities they are not responding over mail, neither nsdl team is responding properly they are saying to contact bank, its been 10 month they are doing same, this is last mail i am writing, if not got any reply with have to approach consumer court to get justice

Contact no - [protected]

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Oct 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

Feb 10, 2019

Updated by Ms Dash Till date no solution has been given ..nsdl team called and asked to resubmit datas stating old application has been expired..that too informing after 2 years ..for 2 years not replied to mails..messages on Facebook...suddenly called and said to re apply again.. They are treating as if my father is asking for some other people money.. even I sent mail to directors of nsdl even they didn't reply to me ..and grievance officer Mr Dinesh too didnt reply..request you to take serious action against them and investigate on this matter.. I have all mail proof which I can share