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[Resolved]  Nsdl E-Governance Infrastructure — nsdl - apy online login - pran not found in database

Website:enps.nsdl.com/eNPS/NationalPensionSystem.html

Hi team,

I have the below pran account registered for me. I am paying all my contributions without any arrears. I have issue in accessing enps portal for the same.

When i login into enps it is giving me error - pran not found in databse. Pleae review and help me to get this resolved.

Pran:
[protected]
Name:
S prabhu

Let me know if you need more information on the same.

Regards,
Prabhu
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Jan 22, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2017
NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
Complaint comments 
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Comments

I started registering for my new PAN Card using my Aadhar card. My token no. is [protected]. I have tried a lot many times, but I am still not receiving my aadhar OTP, during the e-KYC verification. Please look into this matter. If the process doesn't go on, please refund the amount of Rs.115 I have paid.

Reply
Sir received pran card :[protected] but I-PIN and T-PIN which was to come by another mail never arrived.
Axis Bank POS is not helping me, without I-PIN and T-PIN cant operate online,
please help.
sanjay.[protected]@gmail.com
Reply
NSDL e-Governance Infrastructure Customer Care's response, Dec 29, 2017
Verified Support
This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at 022-4090 4242 or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php."

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    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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