[Resolved]  Nsdl E-Governance Infrastructure — nsdl egov portal not user friendly, call center numbers not working.

Website:tin.tin.nsdl.com

Respected sir/madam,

I have lost my pan card and i applied for a duplicate one using esign/ekyc on april 04 2018. I used the online portal of nsdl - https://www.tin-nsdl.com/.

The online portal is not at all user friendly as there were too many user logouts without any reason while i was entering details for duplicate pan via esign/ekyc.
At last i was able to apply and i got reciept with acknowledgement number - n - [protected].
But when i check the status of my application via online it shows "no records found".

I tried to call the pan/tds call center number[protected] and the call is never getting connected. I believe the number is not working.
I tried to call different branch office in new delhi, chennai but could see that all the time the calls are busy over there.

I would like to raise the following complaints
1. Against the online portal - https://www.tin-nsdl.com/ for not at all being user friendly.
2. Against pune call center number given in the reciept which are not working.

Would you please take necessary action to fix these issues asap and provide me with the pan card i have requested for.

Best regards,
Vijesh vijay
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May 19, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2018
NSDL e-Governance Infrastructure Customer Care's response
Your PAN application marked for discrepancy due to Application form not signed(Revised).
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
    +91 11 2370 5418 [New Delhi]
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    Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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