[Resolved]  Nsdl E-Governance Infrastructure — nsdl-ekyc failed

Address:Jammu, Jammu and Kashmir, 180002
Website:www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

I have applied for PAN 3 times but all time it shows "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days".
What shall i do
Please help me
Will i get my money back within an hour?
Or else i'm gonna file a complain in court for this inconvenience.
It's pathetic.
I hope my complain will be resolved soon.
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Apr 4, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Shivvani,

To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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    NSDL e-Governance Infrastructure Phone
    +91 22 2499 4200 [Vidya Lakshmi]
    +91 22 4090 4242 [Head Office]
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