Nsdl E-Governance Infrastructure — nsdl failure pan card fee not refunded

I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar verification.
I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 14/09/2020 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i was checking the status
"your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days". Kindly look into this issue at the earliest.