[Resolved] Nsdl E-Governance Infrastructure — pan amount refund | |||
I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected] i use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 25/07/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." i have got a rs.5.75 refund message from my bank on 25/07/2019. Where is the remaining amount of my pan application? This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change. Was this information helpful? | |||
Sep 8, 2019 Complaint marked as Resolved NSDL e-Governance Infrastructure customer support has been notified about the posted complaint. Verified Support Aug 07, 2019 NSDL e-Governance Infrastructure Customer Care's response This is to inform you that we have taken note of your grievance. We will investigate the matter and revert shortly.
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2 Comments | |||
Comments
I have newly registered with e-nps and allotted with pran[[protected]]. I have also completed by first subscripti But on and alson sent the form for physical verification to enps ddress. when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user.
kindly resolve the problem.
kindly resolve the problem.
NSDL e-Governance Infrastructure Customer Care's response, Aug 30, 2019
Verified Support
Regret the inconvenience caused. Request you to please register your grievance at https://npscra.nsdl.co.in/Log-your-grievance.php or call us on 022-24993499
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+91 22 2499 4200 [Vidya Lakshmi]
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